app support

Need help with the Kansas Roots & Roads app? We are here to assist with technical issues, incorrect information, event updates, business listings, or general questions about using the app.

Kansas Roots & Roads is managed by RaRa Ink Creative and was created to help residents and visitors discover communities, events, businesses, attractions, and stories throughout rural Kansas.

Contact App Support

For assistance, please contact:

Email: design@rarainkcreative.com

Phone: 620-508-9511

Please include the type of device you are using, a brief description of the issue, and screenshots when possible.

Support requests are reviewed during regular business hours.

Common App Questions

The app is not loading correctly

Close the app completely and reopen it. You may also need to confirm that your device has an active internet connection.

If the issue continues, check the App Store to make sure you are using the latest version of Kansas Roots & Roads.

An event is missing or incorrect
Event information may be submitted or updated by participating communities and organizations. To report missing or incorrect event information, email us with:

• Event name
• Event date and time
• Event location
• Corrected information
• A link or contact person who can verify the details

A business listing is incorrect

Please contact us if a business listing includes an incorrect address, phone number, website, business category, hours, photo, or description.

Include the business name and the information that needs to be corrected.

How do I submit an event or business?

Events, businesses, attractions, and community information may be submitted for consideration through the Kansas Roots & Roads website Events Page or by contacting our team directly.

Submitting information does not guarantee publication. Listings may be reviewed for accuracy, relevance, and regional availability.

The magazine is not opening

Kansas Roots & Roads digital magazines are hosted through an external publication viewer because each issue contains a large number of high-resolution pages.

Confirm that your device is connected to the internet. If the publication still does not open, close the viewer and try again.

An article is not displaying correctly

Articles are updated through the Kansas Roots & Roads news feed. Occasionally, an article may take additional time to load or update.

Close and reopen the article or app. Contact support if the issue continues.

Maps or directions are not working

Confirm that location services are enabled for your device and that your preferred map application is installed.

You may still browse towns, businesses, events, and attractions without enabling location access.

Notifications are not appearing

Open your device settings and confirm that notifications are enabled for Kansas Roots & Roads.

Notification availability may also depend on your device settings, internet connection, and the types of regional updates currently available.

Privacy

Kansas Roots & Roads respects the privacy of app users. Information about the data used by the app and how it is handled is available in our Privacy Policy.

Privacy Policy: https://www.kansasrootsandroads.com/policy

Report Inappropriate or Inaccurate Content

To report inappropriate, outdated, copyrighted, or inaccurate content, contact us at:

Email: design@rarainkcreative.com

Please identify the affected event, listing, article, image, or page and provide a brief explanation of the concern.

About Kansas Roots & Roads

Kansas Roots & Roads connects residents and visitors with the communities, businesses, attractions, events, and stories that make rural Kansas worth exploring.

The app provides a mobile resource for discovering local destinations, viewing regional events, exploring businesses, reading community stories, and accessing Kansas Roots & Roads publications.

Developer Information

Kansas Roots & Roads

Managed by RaRa Ink Creative

PO Box 8713

Pratt, KS 67124

Website: https://www.kansasrootsandroads.com

Support Email: design@rarainkcreative.com

Phone:620-508-9511

Last updated: July 1, 2026